Privacy Policy
Privacy Policy
At Turquaz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
Information We Collect
When you use our website, we may collect the following information:
Personal details such as name, email address, phone number, and shipping address
Payment and billing information (processed securely through trusted payment providers)
Order history and purchase details
Technical data such as IP address, browser type, and cookies for site functionality and analytics
How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you regarding purchases, updates, or customer support
Improve our website, products, and services
Prevent fraud and ensure secure transactions
Comply with legal and regulatory requirements
Cookies
Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You can choose to disable cookies through your browser settings, but some features of the website may not function properly.
Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All transactions are processed through secure and encrypted systems.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with trusted service providers (such as shipping or payment processors) solely for the purpose of fulfilling your order.
Your Rights
You have the right to:
Access, update, or correct your personal information
Request deletion of your data where legally applicable
Opt out of marketing communications at any time
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Changes to This Policy
Turquaz reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.
Brand Policy
We always aim to ensure that you are fully satisfied with the order. Please review our return and exchange conditions below:
Returns & Exchanges:
If the item is in perfect condition and you wish to return or exchange it:
The customer is responsible for the shipping costs both ways in case of exchange.
Damaged & Defective Items:
Return and exchange must be requested within 3 days of receiving your order, and items must be unused and in their original packaging.
If the item arrives damaged or with a defect: We will cover the full return/exchange shipping costs.
“Thank you for choosing us. Your satisfaction is our priority.”
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our official support channels.